Britannia Movers Reviews

Find out what our domestic customers from the UK and international customers have to say about their moving experience.

The team – Dan, Sean and Andy were excellent. Very professional, polite and so helpful. They ensured everything was done to our satisfaction and made our move very relaxed and enjoyable. Thank you

Dear Robert and John

This is just a brief note to thank you for a superb move. Our container arrived here on Monday (27 May), having left our house in Shaldon on 10 April. It was not held up for an inspection and there were no further costs for delivery this end even though the truck and container stayed on the street outside rather than risk our driveway.

I must compliment the work of your packers, who did an amazing job — I hadn’t really registered at the time just how well packed everything was, but some things, notably paintings and prints, were better packed for this move than for any previous international move. Not one item was broken or damaged — a record for us — so my sincere thanks and congratulations to the team.

You will also be very happy to hear that we had a wonderful experience of New Zealand Movers, too. The Auckland office people were helpful, the Hamilton office people went the extra mile printing out forms and photocopying for us, and the delivery team were absolutely superb. They were polite, good humoured, extremely hard working, competent, efficient, professional, and uncomplaining — Wow! — What a contrast with a previous experience (in the UK, I’m sorry to say) where our ‘stuff’ from Australia was delivered by movers from hell who were rude, unhelpful, patronising and full of complaints. That team didn’t unpack anything, whereas the New Zealand Movers team just quietly got on with unpacking all our furniture and putting it together, and even asked if we wanted anything moved around. I was very, very impressed and very grateful for the head start they gave us on getting this house organised the way we want it.

Thank you again.

Yours sincerely, and with kind regards and best wishes

Mrs Havemann

I just want to say that the guys were absolutely brilliant on Tuesday, they were cheerful all day and nothing was too much trouble. This could have been a very difficult day for me but they made it so much easier. I did thank them at the time but I think it’s good to give feedback so that you know in the office.

26th October 2011
Dear Mr Thomas

Our first (and last!!) home move in 32 years was for us a traumatic and stressful experience and two weeks after moving in we are still encountering quite a few problems and are far from unpacked or organised.  In the process, we have had to deal with a considerable number of people and agencies we do not normally encounter and have been dismayed at the lack of reliability – never available, never returning calls, not turning up when they said they would etc.

But Britannia Thomas Casserlys was a pearl in this sea of mud.  We can only describe your service from start to finish as brilliant.  We have never seen a team work so hard and effectively for many, many years.  Particularly outstanding were Dave and Alan.  If only everyone else came anywhere near your performance!  We can only say a very big thank you and we were so glad we chose your services.

Yours sincerely

Jon & Sheila Wherry
Schools we Have worked with
Main removals contractor for Shrewsbury School http://www.shrewsbury.org.uk/

Work carried out for other top private schools:

Abingdon School www.abingdon.org.uk/
Stowe School www.stowe.co.uk/
The Kings School Canterbury www.kings-school.co.uk/
Fensham Heights School www.frensham.org/
Moreton Hall Oswestry www.moretonhallschool.com/
Oswestry school www.oswestryschool.org.uk/
More customer feedback
Our average client satisfaction rating: 96% (Click here)

Just a line to say that Pat and I have arrived safely in New Zealand, bought our daughter’s house, who has bought a larger property a few streets away, and have nearly finished unpacking.

I would like to thank you for the professional and friendly service you and your firm provided to make our emigration less stressful. Please pass on our thanks to Gary and Rob, our packers, who were both hard working, friendly and efficient, and helped us to get rid of quite a few Kit-Kats!

Thanks again

I cannot praise the crew enough – they were so very helpful & nothing was too much for them . Many Thanks

I would like to say a very big thank you to your removal team of Dan and Shane they were brilliant and should be congratulated for being ambassadors for the company.  Kind regards

Hi Geraldine

The other day I went to the airport in Houston to collect my shipment.

We are delighted to see how well packed everything was when it arrived. My husband had thought that the cases would just arrive the way they left our apartment but not so! Everything was so well wrapped. You all did a great job and thank you so much for storing the stuff for so long. At Houston they gave 2 days as you said and that was it!

So please thank all the guys who did our stuff for me – great service and helpful people.

Many thanks and I do hope business stays steady for you in this turmoil we are all going through.

We miss lots of things about Spain.

Best regards and thanks.

Dear Kevin

Now we are securely in Cardiff (and living out of packing boxes) can I thank you and your team for a marvellous service. Every step and every person from your preliminary visit, the delivery of the boxes, the friendly office phone receptionist, the pre-load, the move and of course your two-man team have been wonderful and could not have done more to make it better.

Moving home is a stressful time and your aspect of it was brilliant.

Thanks again.

To Matt, Johnny, Michael & Mark (and the rest of the team)

Wishing you all a very happy and wicked New Year!

I just wanted to say thank you so much for all your fantastic help with my move, is was very much appreciated.

Thank you once again.

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