Britannia Movers is continuing to monitor the advice provided by the BAR and the Government regarding the coronavirus pandemic. The current guidance makes it clear that household removals are still permitted providing the correct safety measures are followed by customers and Britannia staff. Below we have posted various updates and guides that we feel will be helpful to our customers when planning and arranging their moves. The safety of our staff and customers is still the most important consideration, and we are continuing to work and develop ways to deliver our services in a secure and convenient manner.
Britannia Movers – Coronavirus procedures for moving day
Whether you’ve booked your move with Britannia or are purely at a planning stage, please watch this short instructional video which explains some of the important new measures that we’ve put in place to protect our customers and crew on moving day. It’s of paramount importance that we work together to reduce risk and ensure a comfortable trouble-free moving experience for all.
Coronavirus Moving Guide | Moving House During COVID-19 | Britannia Movers
Our removal services are changing. In response to government guidelines and advice from the British Association of removers (BAR), we have adopted some new procedures safeguarding all our customers and our crew. Don’t worry though the quality and efficiency of our service to customers will be as good as ever.
If you have booked Britannia to do your move, you will see the measures we have introduced. Our crew members will arrive at your door, introduce themselves to you while wearing face coverings and at a 1meter plus distance. To help maintain these distances, it’s ideal for only one household member to be present on the day of your move. If this isn’t possible, the crew will ask you to remain in one location while we pack and load the rest of your property. Once completed, you can move to another suitable room while we polish off the rest. Weather permitting and where possible, sitting in the garden while the crew are working will be enormously helpful, especially if you have a pet. This will ensure social distancing and help speed up the removals process. You might even catch a few rays of sunshine.
Moving large pieces of furniture is physically demanding especially in warm weather. Crew members may remove their face coverings while working to aid breathing, though this doesn’t mean safety measures are relaxed. You can help by opening windows and doors for better ventilation before the crew arrive.
To allow our crew to regularly wash their hands, we will ask you to provide a toilet and wash basin for the crew’s sole use during the removal. Our crew will come prepared with their own mugs and refreshments, so all though it’s appreciated, please don’t feel obliged to offer anything.
As usual we will walk around both the property you are leaving and the property to which delivery has been made to ensure satisfaction. We will need to social distance while this is being done. Normally you would sign the paperwork to confirm everything is to your satisfaction, but to keep to our clinical procedures a crew member will ask you to verbally confirm everything, and check that you are happy for them to sign on your behalf. Don’t worry a copy will be emailed or posted to you for your records.
These are challenging times, moving home can be stressful enough, however you can rely on Britannia to deliver the warm, friendly and professional service, for which we are well known.
If you have any questions, then please pick up the phone, we are here to help and reassure you that your move is in safe hands.
Britannia Movers Survey App – Working to keep you safe
In these difficult times Britannia has developed a video survey app to allow customers and staff to operate a virtual pre-move survey, avoiding the necessity for a home visit for those nervous about this option. The app is simple to use and can be downloaded from either the Apple iTunes app store or Google Play for Android phones. To learn more and how to contact your local Britannia office, just watch this short video which should answer all your questions and give you a feel for the many benefits of our new app.
Q1 Is Britannia Movers operational again?
Answer – Yes, we are (hooray). Our depots across the UK are able to provide moving services as per the latest announcements provided by the UK Government and the BAR (British Association of Removers). All moves and surveys are carried out with new measures in place to protect customers and staff while it remains necessary to do so. To discuss your removal requirements, we suggest contacting your local Britannia office, who will be able to talk through specific advice and services as they relate to your circumstances. You can find your local offices contact details by searching here: www.britannia-movers.co.uk/your-nearest-office or calling 0845 600 6661.
Q2 What’s the best way to get in touch with Britannia Movers?
Answer – There are a variety of ways you can use to contact Britannia. Our website, national telephone line, local office number, email, Live Chat or Social Media all work for us. Whatever’s easiest for you. You can find out which local office covers the area that you live in, simply by putting your current post code into the form on this link: www.britannia-movers.co.uk/your-nearest-office.
Q3 How can I arrange to get a price for my move?
Answer – We would suggest arranging a survey with our local office. You can contact us through a variety of ways; telephone, email or fill out an enquiry form on our website. Given the current Covid-19 restrictions we are trying where possible to provide remote surveys either via our video survey app, or telephone. However, we appreciate this isn’t always possible and therefore we can supply on site surveys with certain careful measures in place. All the contact details are available throughout the website and as mentioned in the answer to Q2 above, you can find your local office’s contact details by using the nearest office link.
Q4 How will an on site survey work?
Answer – our Surveyor will arrive at your property wearing suitable PPE. We suggest you have as few people within your property as possible and those that are there should remain at the correct social distance throughout the survey. If you have family on site, keeping them in an ‘isolation room’ or in the garden (weather permitting) will help. There should be no other contractors on site at the time. We ask that customers who will be walking around the property and talking with the surveyor wear a facemask, while adopting the correct social distance. Once the survey is complete, you will not be asked to sign anything for hygiene reasons and your quote will follow either via email and/or post within the timeframe you’ve discussed with your surveyor.
Q5 What happens on moving day?
Answer – Prior to moving day you should receive a notice from Britannia about the correct approach to moving day. We’ve adopted certain measures to protect customers and crew and ask that you adhere to these procedures closely. The crew will arrive dressed in PPE and introduce themselves. We ask that as few people are present in your property as possible and certainly only family members (unless you have a designated carer). Once the crew enter the property, please show them to a washroom that they can regularly wash their hands in. Our crews will be equipped with hand sanitiser, towels and wipes. They will also provide their own refreshments. Once the crew begin to pack and you have retreated to another room, the garden or the specified social distance, the crew will remove their facemasks. This is necessary to avoid breathing complications once lifting of heavy items begins up and down stairs and from the house to the removals vehicle. Once packing and loading is completed the goods will transported to your delivery property and the same process repeated.
watch our short video here on what to expect with our new procedures.
Q6 Can I have friends or family to help with my packing?
Answer – We ask that only inhabitants of the house are present on moving day and at all times that appropriate social distancing is maintained. It’s ideal to keep numbers to a minimum so an emphasis on reducing the amount of people in the property is preferable where possible. If you have a carer, they may of course be present on moving day, but we will establish this during our pre-move survey.
Q7 Do I need a facemask for site surveys or my removal?
Answer – We suggest that all customers who will need to interact with the surveyor or crew wear a facemask. On moving day, once you are in another room or your garden and the correct distance from the crew you are at liberty to remove your mask.
Q8 Does the above apply if I’m moving overseas?
Answer – Yes, the above applies on all moves that begin and/or end within the UK. Rules for how your overseas portion of your move will differ depending on the country. During your pre-move survey your overseas destination will be discussed and any relevant measures for that country will be highlighted at the time, but also during follow up calls with your local Britannia office.
Q9 Can I move house in Tier 4?
Answer – Yes, removals can continue under Tier 4 restrictions in England and Wales, Level 4 in Scotland and the new lockdown announced for N. Ireland from 26th December. For more information, see our 21st December update.
Coronavirus News Updates
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