We are delighted to hold not one, not two, but THREE British quality Kitemark standards for the three core areas of the Britannia Squab Group business namely removals, storage and self-storage. Britannia Squab group now holds BS EN 12522 or Domestic removals; BS EN 14873 for Domestic Storage and BS EN 15696 for Self-Storage, which are standards recognized across Europe.
As the only removals company in Warwickshire to have been certified with all three BSIremovals and storage standards, Britannia Squab Group sets the benchmark in becoming the most trusted, reliable and high quality removals and storage business in the area.
The standards are defined by very clear criteria for customers reassurance. For example, the BS EN 12522 Kitemark symbols pledges that staff will be punctual, courteous and honest in their dealings with customers; detailed written quotations will be provided, with terms of payments; suitable packaging materials, equipment and vehicles will be used, and assistance with compensation procedures will be given in the event of claims for loss or damage.
Similarly, BS EN 14873 and BS EN 15696 certification covers all aspects from management and procedures, to documentation and quality standards for storage.
“ It underlines our commitment to best practice and provide our customers with even greater assurance of the standards and integrity of our business. We are assessed on an annual basis by QSS Ltd the certified assessors for the British Standards Institute. WE recognize that delivering a consistently high quality service is imperative and have stringent measures in place to continually monitor and improve, where necessary, on our performance,” Says Emlyn Evans, Partner-Britannia Squab Group.