I’ve been in the industry for 32 years. My husband Rob and I opened the Lanes of Devon branch with just ourselves, two vans, four crew members and a small warehouse. It’s a little different now!I am a company director and I find it fulfilling being in charge of my own destiny – although as with everything, it has its own constraints! The best thing about our industry is the people – they are a uniquely generous, friendly, nonjudgmental bunch. And then there’s the customers – the service we offer can contribute massively to ease stress during a period of significant life change for them. Being part of that journey can be extremely rewarding, and I love getting good feedback telling us how we made their move easier.
During my career I have also been lucky enough to be involved in the running of our national trade body, the British Association of Removers (BAR). I acted as an Area Secretary for 10 years, and then as Area Chairman. I have been a trustee for the Removers Benevolent Association (our industry-specific charity) for over ten years, acting as Chair for the last two of those. I am also on the board of Britannia Movers. I find it gratifying being a board director – you really feel you’re able to make a difference.
Being part of my local business community in Devon has also massively enriched both my career and my personal life. It all comes back to surrounding yourself with the right people who can empower you both in and out of the workplace.
I started with Britannia Thomas Casserlys in 2010 as a part-time administrator. My children were at school age, and I was looking for a new career. I started with just 15 hours a week, but over the years my job became full-time as I took on more responsibilities.I am now working as General Manager which involves accounts, carrying out video surveys, booking jobs, running the diary, organising removals (both UK and overseas), promoting our storage and shredding services via social media, and anything else that might need to be done to keep the company running smoothly.
As a woman in a male-dominated industry, I initially found it hard to make my voice heard but as I have gained confidence and knowledge, I feel that my views now count. For someone coming into the removal industry I would say it is a very varied job, there is something different every day, and you become part of a team.
If you thrive on unpredictability and you can react to challenges small and large on a daily basis, then the removal industry is a career path that will reward you financially, mentally and emotionally!
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