I used the Edinburgh branch during my recent removal. The experience was very positive from the initial meeting to provide an estimate, the admin involved in the booking and re removal job itself. The packers were friendly, courteous and worked well together and very importantly, had a good sense of humour. which made the process a lot less stressful than it might have been. The packers arrived at the agreed time, at both the start and finish locations. The supervisor/driver agreed with each packer what they had to do and they got on with the job. All items were well packed and arrived in one piece. The team were very careful moving everything (furniture, including a piano and umpteen boxes) which involved up to 3 flights of stairs in one house and two in the other. At the delivery end the lorry was unable to get up to the house so a transshipment was involved, using a 3rd party company for the labour. Again the team worked well together and soon had the furniture and all the boxes where I wanted them and did as much unpacking as requested. Nothing was too much trouble for the teams at either location.
Thank you Britannia – I would certainly recommend Britannia for the efficiency, friendliness and professionalism I experienced throughout this job.
Just to let you know how pleased we were with Britannia’s service over the last couple of days. Dan, along with the two Marks, plus Alan from Sheffield were diligent, industrious, professional and friendly.
They made what had been a fraught buying, and particularly selling, process go without a hitch and loaded and delivered our chattels safely.
Thank you and Jenni for arranging our move at such short notice, and Mark for dropping off the boxes; you’ve all been great.
I want you to know that we were absolutely delighted with the hard work and quality of service provided by your team at Dornoch, Duirinish and again at Dornoch this week. They were 100% what anyone could ask from removal agents. Totally committed to satisfy the customer, very good working as a team, endlessly pleasant and respectful, very hard-working, nothing too much trouble, totally clean and tidy. An absolute credit to your company.
My 90+ year old patents are in the process of moving from Faversham in Kent to Torpoint Cornwall. Yesterday was the first stage of the move. About 10 minutes before your team were due we receive a call from them to apologise as they had been held up in a local diversion. Very impressed with good old fashion courtesy. The move was a difficult one with access being via a steep drive, narrow path and a set of narrow steps into the property. Never the less your wonderful cheery team worked like trojans in the sweltering heat. Refusing to stop for a drink as the job was a time demanding one coupled with they wanted to get my ageing parents on the road asap possible as it is a long journey. Both lads were chatty, courteous, and extremely helpful, hardworking guys. The boys Marcus and Callum worked to well over 9pm stopping once for a cuppa. The boys went above and beyond want was expected and are a credit to your company. Later today as they unload I will personally have the pleasure of knowing my patents are in safe caring hands. Well done to both boys. I would be grateful if you could pass on my thanks to both Callum and Marcus for their great work ethics their kindness, which was and is very much appreciated. I believe the boys are located in your Cornwall depot. These boys are a credit to your company. If all your crews are even half as good as Callum and Marcus you should be very proud Thoroughly recommend your company to others. Thank you
Good morning, I am emailing you to ask you to pass on my grateful thanks to Marcus and Callum from your Truro branch. They moved my parents John and Iris from Faversham Kent to Torpoint Cornwall this week and they could not have been more helpful, cheerful and understanding. They worked in the heat, rain,dealt with difficult neighbours etc never complaing. They worked long hours and were always concerned about my parents comfort etc. I can’t praise them enough. Please pass on our thanks to them,they are a real credit to your company. Many thanks Mrs Rogers
Dear Angela, Just a big thanks to all your staff and agents. Our contents were offloaded this morning by 11.30am Your guys both here and in the UK were great. Nothing is damaged . Very happy indeed to recommend Britannia to anyone. Thanks once again,
I wanted to drop you a line to say that we had such a positive experience using Britannia for our relocation to Brussels. It was all handled with the greatest efficiency and minimum fuss: impressive. I’d particularly like to thank Jack who lead the operation and Miroslav, his right hand man. They were practical, on the ball and worked very hard. Please pass on my thanks again to them.
Dear Caroline, thank you so much to you, and to everyone at Britannia, for all your help, and for the amazing, efficient service we have experienced with your company. It is a weight off of our minds knowing that the two boxes collected today are now in safe hands for their onward journey to Prince Edward Island! We will definitely recommend your company to any friends that may need your service in the future. Thank you!